For detailed information, please refer to your shipping confirmation email for order tracking or contact our Customer Care team!
Delivery Time = Warehouse Processing Time (1 Business Day) + Shipping Time
Free Shipping on US orders over $35. If a customer wishes to expedite shipping, additional shipping methods are available. All packages will come with tracking.
To ensure a high level of payment data security and to comply with relevant laws, all payments are processed by the PayPal payment system. This is to allow our customers to shop on Hupplie with a peace of mind.
SHIPPING & DELIVERY
Nothing means more to us than bringing our customers great value and service.
Do you offer international shipping?
Yes. We provide shipping to over 200 countries around the world. However, this excludes some locations we are not able to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates if there are any logistic delays:
|Location||*Estimated Shipping Time|
|United States||7-12 Business days|
|Canada, Europe||7-14 Business days|
|Australia, New Zealand||10-15 Business days|
|Central & South America||15-20 Business days|
|Asia||10-20 Business days|
|Africa||20-45 Business days|
*This doesn’t include our 2 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hupplie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hupplie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days excluding payment processor fees.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.